PRIVACY POLICY - STORAGE OUTLET

At Storage Outlet we want to maintain your trust, and so we want you to be familiar with how we collect, use, and disclose your information. Our customers are people – not data points.

This Privacy Policy ("Policy") describes the collection and use of your information as you interact with Storage Outlet, by phone, online or other direct contact. It applies to information we collect at all our storage facilities and through our websites, regardless of whether they are operated by affiliates or business partners of Storage Outlet or whether they are linked to the Site.

By using our services and/or the Site, you consent to the collection, use, and sharing or disclosure of your information by Storage Outlet consistent with this Policy. The Policy and/or Site serves as your acceptances of this Policy as amended from time to time.

You may choose not to provide requested information, or may choose to restrict the use of cookies, but that may limit the services Storage Outlet is able to provide to you.

In general, we may receive and store any information you enter on our website or give us in any other way. Such information Storage Outlet collects is categorized as Non-Personally Identifiable Information and Personally Identifiable Information.


Non-Personally Identifiable Information

Non-Personally Identifiable Information is information that does not personally identify you. Non-personally identifiable information may be derived from personally identifiable information that is used in the aggregate as a statistical measure. Storage Outlet may use and/or disclose such non-personally identifiable information for a variety of purposes.


Personally Identifiable Information

Personally Identifiable Information is information that does personally identify you as an individual. Examples include your name, address, telephone number, billing information, and email address. We collect Personally Identifiable Information if linked to Personally Identifiable Information that identifies you.


What We Collect

We may collect the following Personally Identifiable Information:

  • Contact Information: Name, mailing address, email address, and phone number (including mobile phone number)
  • Account Information: Unit number, access codes, lease details, and rental history
  • Billing Information: Payment method details, billing address, and payment history
  • Communication Preferences: Your preferences for receiving notifications via email, text message, or phone
  • Device Information: IP address, browser type, and device identifiers when you use our website
  • Location Information: Physical location of the storage facility you're renting from

How We Collect Information

Information collected by Storage Outlet may be directly provided by you, or collected passively through technologies like cookies, web beacons, pixels and clear GIFs. Information may be collected:

  • When you rent a storage unit online or in-person
  • When you create an account on our website
  • When you make payments or update payment information
  • When you contact us via phone, email, or text message
  • When you opt in to receive text message notifications
  • When you use our website or mobile applications
  • Through automated systems such as access control and surveillance systems at our facilities

SMS/TEXT MESSAGING PRIVACY

Collection and Use of Mobile Phone Numbers

When you provide your mobile phone number and consent to receive text messages, we collect and use your phone number to send you transactional SMS notifications related to your storage rental account.

Types of Text Messages We Send

We send the following types of text messages:

  • Move-in notifications with unit numbers and facility access codes
  • Payment confirmations for successful payments
  • Payment reminders for upcoming or past-due payments
  • Auto-payment enrollment confirmations and notifications
  • Account status updates regarding your rental agreement
  • Lease document notifications when documents are ready to sign
  • Access code updates when facility access information changes
  • Emergency notifications related to facility access or security

Message Frequency

Message frequency varies based on your account activity and rental status. You may receive approximately 2-10 messages per month depending on:

  • Your payment schedule and method
  • Account changes or updates
  • Lease renewals or modifications
  • Facility access needs

Your Consent

We only send text messages to customers who have provided express written consent. You provide consent by:

  1. Website Opt-In: Checking the SMS consent box during online reservation or account setup
  2. In-Person Opt-In: Providing verbal consent when renting at a facility
  3. Confirmation Opt-In: Replying YES to our welcome confirmation message

Your consent to receive text messages is NOT required as a condition of renting a storage unit. You may rent from us without providing a mobile phone number or opting in to text messages.

How to Opt Out

You may opt out of receiving text messages at any time by:

  • Replying STOP, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE to any text message
  • Calling us at (909) 999-1456
  • Emailing us at hummingbirdstorage@gmail.com
  • Updating your communication preferences in your online account

After you opt out, you will receive one final confirmation message. You will not receive any further text messages unless you opt back in by replying START or re-consenting through our website.

Help and Support

For help with text messages:

Message and Data Rates

Standard message and data rates may apply from your mobile carrier. We do not charge for text messages, but your carrier may charge you according to your mobile service plan. Please consult your mobile service carrier for pricing details.

We are not responsible for any charges incurred from your mobile carrier.

Supported Carriers

Our text messaging service is available on most major U.S. mobile carriers, including AT&T, Verizon, T-Mobile, Sprint, and others. Please check with your carrier for compatibility.

Delivery and Reliability

While we strive to deliver all messages promptly, we cannot guarantee delivery of text messages due to factors outside our control, including:

  • Mobile carrier network issues
  • Phone being turned off or out of service
  • Phone number changes
  • Technical issues with our messaging service provider

We are not liable for delayed or undelivered messages.


How We Use Your Information

We use your Personally Identifiable Information to:

  • Provide and manage your storage rental services
  • Process payments and send billing statements
  • Send account notifications and updates via your preferred communication method
  • Respond to your inquiries and customer service requests
  • Improve our services and customer experience
  • Comply with legal obligations and enforce our agreements
  • Prevent fraud and maintain security at our facilities
  • Send important updates about your account, facility access, or services

We use Non-Personally Identifiable Information to:

  • Analyze website traffic and usage patterns
  • Improve our website and online services
  • Generate statistical reports about our business
  • Enhance our marketing and advertising efforts

Information Sharing and Disclosure

We do not sell or rent your personal information, including your phone number, to third parties for their marketing purposes.

We may share your information with:

  • Service Providers: Third-party companies that help us operate our business, including payment processors, SMS messaging service providers (such as Twilio), email service providers, and website hosting companies. These service providers are contractually required to protect your information and use it only for the services they provide to us.
  • Business Partners: Affiliates or business partners who operate Storage Outlet facilities under our brand.
  • Legal Requirements: When required by law, court order, or government request, or when necessary to protect our rights, property, or safety, or that of our customers or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity.

SMS/Text Messaging Disclosure: We use Twilio as our SMS messaging service provider. Your mobile phone number and message content are transmitted through Twilio's platform to deliver text messages to you. Twilio is contractually required to protect your information and comply with privacy regulations.


Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

  • Secure data storage and transmission using encryption
  • Access controls limiting who can view your information
  • Regular security assessments and updates
  • Staff training on data privacy and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.


Data Retention

We retain your personal information for as long as necessary to:

  • Provide services to you and maintain your account
  • Comply with legal obligations (such as tax and accounting requirements)
  • Resolve disputes and enforce our agreements
  • Comply with regulatory requirements for storage facility operations

SMS/Text Message Data: We retain records of text messages sent to you for compliance and customer service purposes. Message logs may be retained for up to 7 years to comply with telecommunications regulations.

When your information is no longer needed, we will securely delete or anonymize it.


Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you
  • Correction: You may request correction of inaccurate or incomplete information
  • Deletion: You may request deletion of your personal information, subject to legal retention requirements
  • Opt-Out: You may opt out of text messages, marketing emails, or other communications at any time
  • Portability: You may request a copy of your information in a portable format
  • Restriction: You may request that we restrict processing of your information in certain circumstances

To exercise these rights, please contact us at:

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.


California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and share
  • Right to delete personal information we have collected
  • Right to opt out of the sale of personal information (Note: We do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information provided above.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Policy on our website with a new "Last Updated" date.

If we make material changes to how we handle your personal information, we will notify you by:

  • Posting a notice on our website
  • Sending an email to the address associated with your account
  • Sending a text message if you are opted in to SMS notifications

Your continued use of our services after changes are posted constitutes your acceptance of the updated Policy.


Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.


Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Storage Outlet / Hummingbird Storage

We will respond to your inquiry within 30 days.


By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.


This privacy policy is comprehensive and includes all necessary SMS/TCPA compliance language that Twilio requires for A2P campaign approval. Copy this entire content into your Privacy Policy page!